Privacy Policy

SandosPromo.com

Operated by: Bowman Web Services LLC

Effective Date: February 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Full names, email addresses, phone numbers, mailing addresses for both traveling partners
• Qualification Information: Dates of birth, marital/relationship status, employment status, household income range, citizenship/nationality status
• Booking Information: Travel dates, resort preferences, number of guests, room requirements
• Payment Information: Processed securely through Square — we do not collect or store credit card numbers on our systems
• Communication Records: Phone call recordings, voicemail recordings, text messages, chat conversations, emails — all communications are recorded and retained (see Section 4)
• AI Interaction Data: Transcripts and analysis of conversations with our AI phone system, AI chat assistant, and AI-generated text/email communications

2. How We Use Your Information

We use your personal information to:

• Verify that you meet the resort's qualification requirements for promotional pricing
• Process and confirm your vacation package reservation
• Transmit your booking details to Sandos Hotels & Resorts and Royal Elite Vacation Club
• Communicate with you about your booking status, travel dates, and reservation details
• Coordinate airport transportation
• Provide customer support before, during, and after your trip
• Train and improve our AI-assisted booking and communication systems
• Quality assurance and internal operations improvement
• Fraud prevention and legal documentation
• Comply with applicable travel industry regulations and other legal obligations

3. Information Sharing

We share your information only as necessary to process your reservation:

• Sandos Hotels & Resorts: Names, travel dates, contact information, guest details — to create and confirm your hotel reservation
• Royal Elite Vacation Club: Qualification details, contact information, travel dates — to register your promotional booking and schedule the vacation club presentation
• Payment Processors (Square): Payment information is submitted directly to Square for secure processing — we never see or store your full credit card number
• Airport Transportation Providers: Name, flight details, and hotel information to arrange included transfers
• Legal Requirements: When required by law, court order, or to protect our legal rights

4. Recorded Communications & AI Processing

All telephone calls, text messages, chat conversations, emails, voicemails, and any other correspondence with SandosPromo.com are:

• Recorded in their original format (audio, text)
• Transcribed — audio recordings are converted to text using AI transcription
• Analyzed — AI systems may analyze communications for booking accuracy, qualification verification, and quality assurance
• Archived — all recordings and transcripts are stored securely

Purposes:

• Quality assurance and training
• Documentation of booking agreements, pricing, and travel details
• Verification of qualification information you provide
• Legal protection for both parties
• Dispute resolution
• AI system improvement and optimization

By communicating with us through any channel, you consent to these recordings and to AI processing of those recordings.

5. AI-Assisted Systems & Data Processing

SandosPromo.com uses artificial intelligence technology across its operations. Your personal information may be processed by AI systems in the following ways:

• AI Phone System: When you call us or we call you, an AI voice assistant may handle the conversation. The AI processes your spoken responses in real time to verify qualifications, provide pricing, and assist with booking.
• AI Chat: The website chat assistant processes your typed messages to provide resort information and answer questions.
• AI Text/SMS & Email: Outbound communications may be generated by AI based on your booking status, inquiry, or interaction history.
• AI Analysis: Communication transcripts may be analyzed by AI for quality assurance, booking accuracy, and to improve our services.

All AI-assisted interactions are subject to the same privacy protections as human-assisted interactions. AI systems process your data solely for the purposes described in this policy.

6. Communication Consent & Opt-Out

By providing your contact information, you consent to receive communications via phone (including AI calls), text, email, and chat. For complete details on communication consent and how to opt out, see Section 4 of our Terms of Use.

To opt out:

• Text: Reply STOP to any SMS message
• Email: Click unsubscribe or reply "unsubscribe"
• Phone: Request removal during any call

7. Data Security

We implement appropriate security measures to protect your personal information:

• Secure payment processing through Square (PCI-DSS compliant)
• Encrypted data transmission (HTTPS/TLS) across all web communications
• Limited access to personal information on a need-to-know basis
• Secure storage of communication recordings and transcripts
• Regular review of security practices

No method of electronic transmission or storage is 100% secure. While we implement reasonable safeguards, we cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to:

• Complete your reservation and provide post-trip support
• Comply with legal and regulatory obligations (applicable travel industry requirements)
• Resolve disputes and enforce agreements
• Improve our services and AI systems

Communication records (call recordings, chat transcripts, text messages, emails) are retained for up to 24 months after your travel date. Booking records and financial documentation may be retained longer as required by law.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements and active booking obligations)
• Opt out of marketing communications at any time
• Request information about what data has been shared with third parties

To exercise any of these rights, contact us at (855) 804-8381 or contact@sandospromo.com.

10. Cookies & Website Analytics

SandosPromo.com may use cookies and similar tracking technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences
• Support marketing and advertising efforts

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

11. Third-Party Links

Our website contains links to external sites, including Sandos.com, RoyalElite.com, social media platforms, and other third-party services. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies independently.

12. Children's Privacy

SandosPromo.com and our booking services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. Parent or guardian information is required for all bookings that include minor travelers. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of SandosPromo.com or our services after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

Last Updated: February 2026