Effective date: August 20, 2026. This page consolidates and replaces our previous Terms of Use and Qualification Requirements pages.

Eligibility and market clarification updated September 20, 2026.

1. Who We Are

SandosPromo.com is operated by Bowman Web Services LLC, a Florida limited liability company, as part of the Bowman Web Services network of travel-promotion brands (including VacationClubPromo.com). Bowman Web Services LLC is registered with the State of Florida as a Seller of Travel. Registration No. ST43529. A $25,000 surety bond is maintained for consumer protection under s. 559.929, Florida Statutes.

2. What We Sell

We sell a booking service for promotional all-inclusive resort packages. The resort provides your accommodations, meals, and amenities; we arrange, confirm, and support your reservation. Your booking is confirmed when we deliver the resort’s written confirmation number to you.

Reservations are subject to limited promotional availability, are first-come first-served, and must be made at least 15 days before arrival. The resort issues your reservation, and written confirmation is delivered within five (5) business days of payment — typically within two.

3. Promotional Eligibility: US, Canada and Mexico

We offer separate qualified Minivac programs for the United States, Canada and Mexico. The selected market determines the applicable contract and currency; Spanish language alone does not mean the Mexico program. On the Spanish request form, select United States or Canada for the Spanish US/Canada contract in USD, or Mexico for the Mexico contract in MXN.

Qualified contract	Currency	Citizenship and residence requirements
US/Canada, English	USD	At least one partner must be a natural-born US or Canadian citizen. The other may be a citizen or permanent resident; temporary residency does not qualify. Puerto Rico, Quebec and Montreal are excluded.
US/Canada, Spanish	USD	Residents of the United States or Canada, excluding Puerto Rico, Quebec and Montreal. At least one partner must be of Mexican origin. Participants must provide proof of nationality or permanent residency; temporary residency does not qualify.
Mexico, Spanish	MXN (Mexican pesos)	Mexico residents, subject to the destination restrictions below. Foreign nationals must provide proof of permanent Mexican residency; temporary residency does not qualify. This contract does not require natural-born Mexican citizenship.

US/Canada qualified programs: married or cohabitating couples; at least one partner aged 28–70. The English contract requires combined annual income of at least $60,000 USD; the Spanish US/Canada contract specifies more than $60,000 USD annually. At least one partner must have legally recorded full-time employment. A personal, valid major credit card is required. The hotel requires a $750 USD guarantee deposit, released once the contract requirements are met. Review the particular contract’s identification, employment and presentation requirements before signing.

Mexico qualified program:

Married or cohabitating couples; at least one partner aged 30–65 at hotel check-in.
Combined monthly income above $35,000 MXN net, after deductions. The hotel may request proof of income.
Original, valid INE or passport for each participant, with matching addresses. If addresses differ, provide a marriage certificate or birth certificates for children in common, with the children’s identification.
At least one partner must have legally recorded full-time employment. Part-time work does not qualify. A retired participant is accepted only if the partner meets the full-time employment requirement; pension or retirement income does not count.
A physical, personal, valid international credit card issued by a bank and bearing the cardholder’s name: Visa, MasterCard, American Express or Discover. Digital, corporate, debit, payroll, additional, department-store and FinTech cards do not qualify.
Cancún, Playacar and Caracol: residents of Quintana Roo, Yucatán and Campeche are excluded. Finisterra: residents of Baja California Sur are excluded; residents of Baja California Norte are accepted only when traveling by air.
A $15,000 MXN guarantee deposit is required on the guest’s credit card at hotel check-in and is canceled once the contract requirements are met. This is separate from the package price.

Qualified-program requirements shared by these contracts: participants must speak, read and write fluent English or Spanish without a translator and attend the 90–120 minute vacation-club presentation together. Single travelers do not qualify. Travel-agency employees and current or former timeshare employees do not qualify. Anyone who has previously attended a Sandos vacation-club presentation, including members or former members, does not qualify; there is no three-year reset in these qualified contracts. The first night at the destination must be at the booked Sandos hotel. The presentation cannot take place on arrival day, departure day, December 25 or January 1. Additional restrictions on other presentations, special-event travel and accompanying parties appear in the contract.

Dates and extras: the qualified Mexico price schedule includes Easter and Christmas/New Year packages; Finisterra also has high-season pricing for the Bisbee’s tournament. Availability must be confirmed. High-season extras require a separate quote based on the resort website price less 15%; a priced base package does not automatically price an extra room, extra guests or additional nights.

The secondary non-qualified (NQ) program has separate terms. Its age and citizenship/residency rules differ, and high-season dates are not available. Do not apply NQ rules to the qualified contracts above.

Use the English reservation request or Spanish reservation request and select the applicable market. Review all requirements in the resulting contract before signing. Misstating qualification information may result in on-site penalties assessed by the resort (see Section 6).

4. Pricing

Prices shown are all-in package totals unless stated otherwise. Not included: the Cancún environmental sanitation tax ($11 USD / 185 MXN per room per night, paid at the resort — applies to all Cancún hotels), and any security deposit the resort requires at check-in (refunded when program requirements are met). Prices subject to change without notice. All-inclusive pricing reflects 4–5 night promotional packages. Final quote confirmed at booking.

5. Cancellations, Changes & Refunds

A $150 booking fee is included in your package price and is non-refundable in all cases. It is paid to the resort to secure your reservation immediately upon your payment, and you acknowledge this before paying.
If you cancel before the resort confirmation is issued, we refund all amounts above the $150 booking fee.
After confirmation, no cash refunds. Your balance converts to a travel credit valid for 12 months, usable toward the same or an alternative promotion we offer.
Date changes are permitted subject to availability. Each change carries the resort’s then-current rebooking fee, quoted to you before you confirm the change.
Where a travel credit genuinely cannot work, we may, at our discretion, refund your balance less the $150 fee and any costs already incurred with the resort.
No-shows and resort-assessed penalties for rule violations are not refundable.

We recommend third-party travel insurance; we do not sell insurance.

6. Resort Rules Acknowledgment

Promotional packages carry resort rules, including limits on companion parties traveling on separate bookings — most resorts prohibit two couples attending the same promotional stay on the same dates. You agree to disclose, before booking, anyone traveling with you or meeting you at the resort, and how they booked.

If a guest violates resort promotional rules, the resort may assess on-site charges up to its standard (non-promotional) rates. Such charges are between the guest and the resort; they are not a failure of our service and are not grounds for a refund or chargeback against Bowman Web Services LLC.

7. Billing & Disputes

Mexico-market payments: our team must confirm an authorized collection method and the amount and currency before you pay. Completing the request or receiving an MXN contract does not confirm that a payment method is available.

Your package payment appears on your card statement as Vacation Club Promo. Extras and incidentals you purchase at or from the resort are billed to you separately by the resort — by email payment link or on site. You may see charges from more than one merchant relating to one trip; these are not duplicate charges.

Payments are processed by third-party payment processors; we never see or store your card number. If you have any billing question or concern, contact us first at contact@sandospromo.com or +1 (855) 804-8381 — most issues are resolved within one business day. Nothing in these terms limits your statutory rights, including your card network dispute rights.

8. Call Recording

Calls with our team and our AI assistants may be recorded for quality, training, and record-keeping, with disclosure at the start of the call. Continued participation constitutes consent where permitted by law.

9. AI Disclosure

We use AI voice assistants (including “Maya”) to answer calls, collect trip details, and provide information, and AI tools to assist with website content. AI interactions are reviewed by humans; booking decisions, contracts, and payments always involve human review. You may request a human agent at any time.

10. Resort & Partner Relationships

We are an independent booking service compensated by resort partners and promotional programs. We are not the resort. Resort names and trademarks belong to their owners.

11. Liability

Our total liability for any claim relating to a booking is limited to the amount you paid us for that booking. We are not liable for acts or omissions of the resort, airlines, or other suppliers, or for events beyond our reasonable control.

12. General

These terms are governed by Florida law; venue is Volusia County, Florida. We may update these terms; the effective date above governs your booking. Contact: Bowman Web Services LLC, 2280 La Flor Ln, Port Orange, FL 32129 · contact@sandospromo.com · +1 (855) 804-8381.