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Effective date: July 2, 2026. This page consolidates and replaces our previous Terms of Use and Qualification Requirements pages.

1. Who We Are

SandosPromo.com is operated by Bowman Web Services LLC, a Florida limited liability company, as part of the Bowman Web Services network of travel-promotion brands (including VacationClubPromo.com). Bowman Web Services LLC is registered with the State of Florida as a Seller of Travel. Registration No. ST43529. A $25,000 surety bond is maintained for consumer protection under s. 559.929, Florida Statutes.

2. What We Sell

We sell a booking service for promotional all-inclusive resort packages. The resort provides your accommodations, meals, and amenities; we arrange, confirm, and support your reservation. Your booking is confirmed when we deliver the resort’s written confirmation number to you.

Reservations are subject to limited promotional availability, are first-come first-served, and must be made at least 15 days before arrival. The resort issues your reservation, and written confirmation is delivered within five (5) business days of payment — typically within two.

3. Promotional Eligibility (US & Canada Market)

Resorts set qualification requirements for promotional packages, which we screen before booking:

Misstating qualification information may result in on-site penalties assessed by the resort (see Section 6). Requirements for the Mexico market appear on our Spanish-language pages.

4. Pricing

Prices shown are all-in package totals unless stated otherwise. Not included: the Cancún environmental sanitation tax ($11 USD / 185 MXN per room per night, paid at the resort — applies to all Cancún hotels), and any security deposit the resort requires at check-in (refunded when program requirements are met). Prices subject to change without notice. All-inclusive pricing reflects 4–5 night promotional packages. Final quote confirmed at booking.

5. Cancellations, Changes & Refunds

  1. A $150 booking fee is included in your package price and is non-refundable in all cases. It is paid to the resort to secure your reservation immediately upon your payment, and you acknowledge this before paying.
  2. If you cancel before the resort confirmation is issued, we refund all amounts above the $150 booking fee.
  3. After confirmation, no cash refunds. Your balance converts to a travel credit valid for 12 months, usable toward the same or an alternative promotion we offer.
  4. Date changes are permitted subject to availability. Each change carries the resort’s then-current rebooking fee, quoted to you before you confirm the change.
  5. Where a travel credit genuinely cannot work, we may, at our discretion, refund your balance less the $150 fee and any costs already incurred with the resort.
  6. No-shows and resort-assessed penalties for rule violations are not refundable.

We recommend third-party travel insurance; we do not sell insurance.

6. Resort Rules Acknowledgment

Promotional packages carry resort rules, including limits on companion parties traveling on separate bookings — most resorts prohibit two couples attending the same promotional stay on the same dates. You agree to disclose, before booking, anyone traveling with you or meeting you at the resort, and how they booked.

If a guest violates resort promotional rules, the resort may assess on-site charges up to its standard (non-promotional) rates. Such charges are between the guest and the resort; they are not a failure of our service and are not grounds for a refund or chargeback against Bowman Web Services LLC.

7. Billing & Disputes

Your package payment appears on your card statement from us (Bowman Web Services LLC / SandosPromo). Extras and incidentals you purchase at or from the resort are billed to you separately by the resort — by email payment link or on site. You may see charges from more than one merchant relating to one trip; these are not duplicate charges.

Payments are processed by third-party payment processors; we never see or store your card number. If you have any billing question or concern, contact us first at contact@sandospromo.com or +1 (855) 804-8381 — most issues are resolved within one business day. Nothing in these terms limits your statutory rights, including your card network dispute rights.

8. Call Recording

Calls with our team and our AI assistants may be recorded for quality, training, and record-keeping, with disclosure at the start of the call. Continued participation constitutes consent where permitted by law.

9. AI Disclosure

We use AI voice assistants (including “Maya”) to answer calls, collect trip details, and provide information, and AI tools to assist with website content. AI interactions are reviewed by humans; booking decisions, contracts, and payments always involve human review. You may request a human agent at any time.

10. Resort & Partner Relationships

We are an independent booking service compensated by resort partners and promotional programs. We are not the resort. Resort names and trademarks belong to their owners.

11. Liability

Our total liability for any claim relating to a booking is limited to the amount you paid us for that booking. We are not liable for acts or omissions of the resort, airlines, or other suppliers, or for events beyond our reasonable control.

12. General

These terms are governed by Florida law; venue is Volusia County, Florida. We may update these terms; the effective date above governs your booking. Contact: Bowman Web Services LLC, 2280 La Flor Ln, Port Orange, FL 32129 · contact@sandospromo.com · +1 (855) 804-8381.